Before you return a Sangeeta Boochra Jaipur product, please take a moment to understand how our products are made.
All our products are handcrafted by traditional craftsmen in Jaipur, resulting in a unique and one-of-a-kind product. The stones, therefore, may vary slightly. All our products go through quality control before shipping. Returns & Exchanges will ONLY be accepted if your order is damaged in transit or the incorrect product is delivered. In case your order is damaged in transit, or you have received the wrong product, you may return them in exactly the way in which they were received (unworn, with original packaging).
✧ STEPS TO RETURN
• Please inform us about your product return within 3 days of the receipt of your order. You must email email@example.com to notify us.
• Before we arrange for your damaged or incorrect product to be returned to us, you are required to –
o Send us a photograph of the product
• It is up to the Sangeeta Boochra Jaipur QC team's discretion to decide whether the product is approved for return.
• Upon approval, either we or you have to arrange for a courier to collect the goods and return them to us.
• Sangeeta Boochra Jaipur will replace the items if there is a quality check problem.
• • All refunds shall be made to the original payment method used by the customer.
• Refunds will only be made after we have received the shipment in its original packaging.
We are not responsible for lost or damaged packages. We are not liable for any returns that we were not notified about in the aforementioned time period.
As the charge to your credit card/account is already done online at the time of purchase, we will provide a refund to your account via the same payment gateway if applicable as per the situations given below.
✧ REFUNDS WILL BE DONE IN THE FOLLOWING CASES:
We shall issue refund only in the case where a defective product is shipped and we are unable to exchange the same with another fresh product or we are unable to ship the products , rest in all other cases we will not issue any refunds , only Brand Credit in the form of Credit Note shall be issued , which can be used in purchasing any product from the website www.sangeetaboochra.com
• Packages lost in transit
• In case Sangeeta Boochra Jaipur discovers or is intimated that a wrong item has been shipped to you.
✧ NO REFUNDS WILL BE GIVEN IN THE FOLLOWING CASES:
• Incorrect or outdated delivery address
• Incorrect address format including any form of a PO Box address
• After 3 failed delivery attempts by courier company
• Package refused by the recipient
• Sizing issues (Please review our size guides carefully before making your purchase)
• Products returned in a used or damaged condition
• Minor colour and design variation (All products are handmade and use natural stones. Accordingly, there will be some variation from the photographs on our website.)
• Jewellery is not faulty or damaged
Make to order products will not be accepted for exchanges or returns
If order is cancelled by the customer after placing it , no refunds shall be issued.